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SharePoint says 'Forbidden'

Getting a "Forbidden" or "Access Denied" error when connecting to SharePoint usually means a permissions issue.

Common causes​

  1. App permissions not configured — The Moby app needs permission to access SharePoint
  2. Site permissions changed — Your access to the SharePoint site was modified
  3. Connection expired — The OAuth token needs to be refreshed
  4. Folder path changed — The synced folder was moved or renamed

Solutions​

Re-authenticate the connection​

  1. Go to Project Settings → Integrations
  2. Click Disconnect SharePoint
  3. Click Connect SharePoint again
  4. Sign in and grant permissions
  5. Re-select your folder

Verify your SharePoint access​

Before troubleshooting Moby, verify you can access the folder directly:

  1. Open SharePoint in your browser
  2. Navigate to the folder you're trying to sync
  3. If you can't access it there, the issue is SharePoint permissions

Contact your admin​

Ask your administrator to verify:

  • The Moby app registration has correct permissions in Azure AD
  • Your user account has access to the SharePoint site
  • The folder hasn't been moved or deleted

Required SharePoint permissions​

For Moby to work, the app needs:

PermissionPurpose
Sites.Read.AllRead files from SharePoint
Files.Read.AllAccess file contents

Your admin configures these in Azure AD.

Personal vs work account

Make sure you're signing in with the correct account. Your personal Microsoft account won't have access to corporate SharePoint.